Assembly Hall Theatre Respects Your Privacy
Crescent Road, Tunbridge Wells TN1 2LU
We are committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 2018 (DPA), Privacy and Electronic Communications Regulations (PECR), General Data Protection Regulation 25 May 2018 (GDPR) and other relevant legislation.
Data Security and Storage
We collect and store personal and non-personal data that you may volunteer as part of booking tickets, making a purchase, becoming a Member or via donation forms, e-news sign-ups, visitor surveys or in connection with a specific project or event.
Personal information we collect may include:
•Your full name and title and date of birth
•Postal address, email address and phone number
•IP (internet protocol) address
•Ticket purchase history
•Gift Aid status
•Payment card details (these are not stored, except if you have requested an Automatic Renewal Membership when they are stored securely by Sage Pay, an approved third party)
•Your contact and communication preferences – the information you have opted to receive from Assembly Hall Theatre about our programmes and how you want to receive this
•CCTV images, if you visit the theatre
Non-personal information we collect includes: IP addresses (the location of the computer on the internet); web pages accessed; and files downloaded. This helps us to determine how many people use our website, how regularly they visit, and how popular our webpages are. This information does not tell us anything about who you are or where you live, but it does help us monitor and improve our service.
We store personal data under strict safekeeping and confidentiality measures on secure servers operated by Seatgeek Enterprises and stored securely by Seatgeek Enterprises, our ticketing, marketing and fundraising systems provider. All Seatgeek UK servers are located in a Tier IV data centre in the UK, which has 24/7 onsite security and tightly restricted access control. Only authorised Assembly Hall Theatre staff who need to process your data will have access to it.
We collect your personal data to provide you with a service you have requested from us. You can tell us to stop using your information at any time. But we may have to stop providing the service to you.
If you have any questions regarding the Privacy Notice or your information, please email: firstname.lastname@example.org or write to Data Protection, Assembly Hall Theatre, Crescent Road Broadway, Tunbridge Wells TN1 2LU.
We will use the information you provide to:
Process sales transactions, donations or other payments and verify financial transactions
Fulfil your requests – such as applications for membership, donations, competition entries, participation in campaigns and provision of information
Identify visitors and contributors
Handle and deliver orders and communicate with you about them
Provide a personalised service to you when you visit our website. This could include customising the content and/or layout of our pages for individual users
Record any contact we have with you
Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf in relation to prevention and detection
Carry out research on the demographics, interests and behaviour of our users and supporters to help Polka gain a better understanding of them and to enable us to improve our service. This research is usually carried out internally by our employees unless we notify you otherwise and have your prior consent.
Communicate with our customers and supporters
And only with your consent, provide you with information that we think may be of interest to you.
To undertake our business activities we sometimes have to share your information with third parties such as our database and IT providers and our mailing house, which handles our direct postal communications with you. We only choose partners we trust and will only pass personal data to them if they have signed a contract that requires them to:
△ abide by the requirements of the Data Protection Act
△ treat your information as carefully as we would
△ only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation)
△ allow us to carry out checks to ensure they are doing all these things
We do not share or sell your personal information for other organisations to use for their own purposes, unless it is for the reasons given above.
Fundraising for Assembly Hall Theatre
As a not for profit organisation and part of Tunbridge Wells Borough Council, Assembly Hall Theatre fundraises from individuals, companies, public bodies and private trusts and foundations. This includes approaching those who want to support our mission to enabling them to experience thrilling, innovative, world-class theatre and creative learning opportunities in a welcoming space that they can call their own. Fundraising also helps to ensure the financial viability of Assembly Hall Theatre as plan for a new theatre.
When fundraising, we may undertake research to explore shared interests with potential supporters. We will not use third-party profiling companies but may use profiling and screening techniques ourselves to analyse your personal data and create a profile of your interests and preferences. We may also make use of additional information about you including where you live, your age and similar demographics, and any publicly-available information (for example through LinkedIn, Companies House, Charity Commission).
We want to contact you only when it may be relevant. By better understanding the background of our supporters we are able to make only the most appropriate requests for gifts that will help us continue to make pioneering, world-class theatre and learning programmes created by the most talented artists, develop talent and make live performance accessible to children and adults with wide ranging additional needs and from all backgrounds.
Children and Vulnerable Adults
We are committed to safeguarding children, young people and vulnerable adults and do all we can to ensure that all who work at Assembly Hall Theatre are safe and inspired by their experience. An important part of doing this is to protect their privacy.
You choose what information you get from Assembly Hall Theatre and how you get it
You can opt-in to receive communication about some or all aspects of Assembly Hall Theatre and our work for and with children AND how you wish to communicate with Assembly Hall Theatre for each or all of these, including by email, post, telephone or text.
Update your permission preferences or stop Assembly Hall Theatre communication at any time
You can easily update your personal information and communications preferences, or unsubscribe, at any time in the following ways:
△ online by logging into your account
△ clicking on the ‘unsubscribe’ link within a newsletter or within an email
△ by emailing us at email@example.com
△ by writing to Data Protection, Assembly Hall Theatre, Crescent Road, Tunbridge Wells TN1 2LU
The permissions above relate to optional communications from Assembly Hall Theatre. We will continue to send you communications about transactions you make with us, for example when you purchase tickets, or relating to active subscriptions you hold with us such as a membership. Each email we send will give you the option to update your preferences. We will consider that your preferences last for five years unless you notify us otherwise.
Our website contains links to other sites whose information practice may be different to ours. You should consult other sites’ privacy notices as we have no control over information that is submitted to or collected by third parties. Furthermore we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.
Access to and deletion of your personal data held by Assembly Hall Theatre
You have the right to ask for a free copy of the personal information that we hold about you (to be supplied within one month of receiving request) to correct any inaccuracies in that information (to be corrected within 72 hours of receiving request) or to ask us to remove such records. Please direct all requests to firstname.lastname@example.org or write to Data Protection, Assembly Hall Theatre, Crescent Road Broadway, Tunbridge Wells TN1 2LU.
You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information. For more information about your Data Protection rights, please visit the website of the Information Commissioner’s Office at ico.org.uk
Updated: Friday 18 May 2018